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	<title>Make &#187; suggestion</title>
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		<title>My Urbanspoon wishlist</title>
		<link>http://www.make-studio.co.uk/2009/02/urbanspoon-wishlist/</link>
		<comments>http://www.make-studio.co.uk/2009/02/urbanspoon-wishlist/#comments</comments>
		<pubDate>Fri, 06 Feb 2009 14:48:55 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[services]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[restaurant]]></category>
		<category><![CDATA[social]]></category>
		<category><![CDATA[suggestion]]></category>
		<category><![CDATA[UE]]></category>
		<category><![CDATA[urbanspoon]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://www.make-studio.co.uk/?p=278</guid>
		<description><![CDATA[After trying several of the social networks for restaurant go-ers I settled on Urbanspoon. It was the simple stuff that won me over, the been-to / wanna-go-to list and the reviews not only by users but foodie blogs and newspaper articles. Neither that revolutionary but they&#8217;re missing from the likes of Qype and TrustedPlaces which [...]]]></description>
			<content:encoded><![CDATA[<p>After trying <a title="Qype" href="http://www.qype.co.uk/" target="_blank">several</a> of the <a title="www.trustedplaces.com" href="http://trustedplaces.com/" target="_blank">social</a> <a title="www.menuism.com/" href="http://www.menuism.com/" target="_blank">networks</a> for restaurant go-ers I settled on <a title="www.urbanspoon.com" href="http://www.urbanspoon.com" target="_blank">Urbanspoon</a>. It was the simple stuff that won me over, the been-to / wanna-go-to list and the reviews not only by users but foodie blogs and newspaper articles. Neither that revolutionary but they&#8217;re missing from the likes of Qype and TrustedPlaces which only use community content.  It&#8217;s been a few months and I&#8217;ve started appearing in <a title="Top London Contributors" href="http://www.urbanspoon.com/top-contributors/52" target="_blank">the charts</a>, (something unexpected and wasn&#8217;t looking for now am suddenly competitive over) I&#8217;ve also started reviewing and taking photographs, both things that mean I&#8217;m spending more time on the site and leading me to now want more from it.</p>
<p><strong>Recommendations please.</strong> There&#8217;s currently none.  It&#8217;s all based on ratings which gets you some way but I have to do a lot of filtering to find the places I&#8217;m interested in.  If venues could be tagged then over time you  can use my profile to suggest places that are not only highly rated but also &#8216;informal&#8217;, &#8216;local&#8217;, &#8216;east london&#8217; or whatever came up.</p>
<p><strong>Introduce me to people. </strong>Not to eat with, just to casually link to. Maybe people who live near me or regularly eat similar types of food, kinda like twitter following.</p>
<p><strong>Help with sharing. </strong>For the one friend I have (see point 2) it&#8217;s tricky to share and discuss stuff. Pushing me to email breaks the experience.  When I&#8217;m there I want to open up conversation in the page, maybe even open it up to others.  Even just a way to send restaurant or booking details to friends via facebook would be nice.</p>
<p>That&#8217;s a shortlist. There&#8217;s others but these would be lovely and if you want to encourage more of it then <a title="www.uservoice.com" href="http://uservoice.com/" target="_blank">UserVoice</a> is pretty cool.</p>
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		<title>Apple Store Concierge; Some suggestions</title>
		<link>http://www.make-studio.co.uk/2008/08/apple-store-concierge-some-suggestions/</link>
		<comments>http://www.make-studio.co.uk/2008/08/apple-store-concierge-some-suggestions/#comments</comments>
		<pubDate>Fri, 08 Aug 2008 05:33:14 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[apple store]]></category>
		<category><![CDATA[concierge]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[suggestion]]></category>

		<guid isPermaLink="false">http://www.make-studio.co.uk/?p=24</guid>
		<description><![CDATA[But first, a little context. I’m unhappy. A software upgrade (I think) broke my wifi, which means now I have to travel back in time and PLUG A NETWORK CABLE IN. And the Apple forums didn&#8217;t turn up anything useful. I&#8217;m now thinking I have to visit the genius bar but really don&#8217;t want to [...]]]></description>
			<content:encoded><![CDATA[<p>But first, a little context.</p>
<p>I’m unhappy.  A software upgrade (I think) broke my wifi, which means now I have to travel back in time and PLUG A NETWORK CABLE IN.  And the Apple forums didn&#8217;t turn up anything useful. I&#8217;m now thinking I have to visit the genius bar but really don&#8217;t want to spend my weekend queueing in Regent St.  But then I&#8217;m told you can book in advance and suddenly I&#8217;m feeling a little better about it.</p>
<p>After a couple of trips round the wizard I got a slot, but it wasn&#8217;t easy.  Here&#8217;s my thoughts.</p>
<ul>Explain what a member is.  I know if you are a member you login with a number so it&#8217;s nothng to do with my Apple profile.  I also get the impression if I was a member then I&#8217;d be treated differently.  I feel a little left out.</ul>
<ul>Use my Apple profile.  You need my details to link the booking so you may as well use what you know already. You could even pull my history to see my purchases, ask me what I&#8217;m coming in to talk about, or prioritise me if you know i&#8217;m having real trouble.  I feel like a stranger and you&#8217;ve known me for years.</ul>
<ul>If you&#8217;ve no appointments left, tell me when I can come back.  While you&#8217;re at it also explain why you only book two days in advance, I understand you&#8217;re busy, just please don&#8217;t just show me the door.</ul>
<ul>Once I&#8217;m booked in, help me remember it, if you&#8217;d let me login you&#8217;d have known I have an iPhone and you could have sent me a friendly mail.</ul>
<p>Support is important.  The relationship is breaking down and it&#8217;s your opportunity to make things upto me.  A little bit more and it&#8217;s near perfect*. </p>
<p>*Other than things never breaking</p>
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