Make » charity http://www.make-studio.co.uk Design, food and services Sun, 29 Mar 2009 19:57:49 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Remember every interaction… http://www.make-studio.co.uk/2009/01/remember-every-interaction/ http://www.make-studio.co.uk/2009/01/remember-every-interaction/#comments Sat, 03 Jan 2009 23:54:51 +0000 Matt http://www.make-studio.co.uk/?p=115 In a moment of weakness a friend recently signed up to the British Red Cross through a street vendor. A week later he received this card from the woman who talked him round.


britishredcross_thankyoucard1


I don’t see this level of service from my bank, landlord, insurers, accountant etc and they take considerably more than a fiver a month from me. I’ve heard investment banks struggle to do this for clients that spend 7 figure sums every year.

A small commitment to remember a few points from a 5 minute conversation goes a long way. That’s service.

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