It started well, their iPhone (new window) site leading me right to the door. No queue on arrival, immidiately seated at communal benches (good for nosing neighbour food) and a one page menu which is always a good sign, sort of ‘we don’t much, but we do it well’.

“Here’s your meals…….there’s also some fresh chilli and a dish of lemon and ginger…..The chilli’s not hot so don’t be afraid and the lemon is reallly good with the houmous………Enjoy”

Didn’t expect the extras and the advice somehow made all the difference. Something about instructions with your food is reassuring, it tells you they’ve eaten the food and they enjoy it. To the business it’s almost free but it as a customer it’s priceless.