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Users like to know they’ve been heard

I love a good what we’ve done and why we did it article. It’s fascinating to see what’s been prioritised in a release and what the team feel their audience want next.

To an extent this is testament to how far we have come and encouraging for anyone involved in UCD that organisations are starting to recognise users and their opinions in the design cycle.

LinkedIn
To the point. A Video walkthrough by Mr Product Manager with snippets of new features.

The Economist
A rather short piece from the editor, simplistic but likely appropriate for the audience.

BBC
A lightweight walkthrough, quite techy but right for what really was in their own words ‘a lick of paint’. Even an explantion for that analogue clock.

Others
Bloglines Regular updates to their beta.

“I’m sorry, we’ve ran out”

Sunday at Ottolenghi (new window) in Upper Street

“I’m very sorry, we’re out of both the dishes you ordered. The waiter wasn’t aware when he took your order”

“oh”

“But we’d still like you to eat. We have a few dishes left, we’d like to offer you them at no charge. If you’re still hungry we’ve plenty of coffee and cakes”

The food was incredible, we spent on coffee and cakes and gave a generous tip. Best service ever.